Pre-requisites:

• You should have an Admin role inside your Freshdesk

• Your TikTok account should be a Business type. To switch your Personal account to a Business one, please follow these steps:
  > In the TikTok app, tap Profile at the bottom
  > Tap the Menu 

  ☰

  button at the top, then select Settings and privacy
  > Tap Account
  > Tap Switch to Business Account, then follow the instructions provided to switch your account type

Installation:

1. Install OAPPS Comments for TikTok from Freshdesk Marketplace.

2. Enter your full Freshdesk domain name and click “Proceed”:

3. Complete the installation by pressing "Install".

4. In this step enter an API key, which can be found in your profile settings and your Freshdesk subdomain name (without freshdesk.com and https parts, just the name):

Click on "Save" first and only then on "Install".

5. Click on "Connect new account" > "Continue with TikTok":

       5.1. A new page will open. Give the app permissions to access your TikTok account - you'll be redirected back to Freshdesk after clicking Authorize:

6. You can enable "Upload comments from the last 24 hours". If disabled, only comments created after the integration is set up will generate tickets in Freshdesk:
 

7. In the Main tab enter your account name and email (used for notifications in case of downtimes):

8. In the Advanced tab you can add tags and a ticket subject prefix to your Freshdesk tickets that are generated from your TikTok account: 

9. Important!
In the Required Fields tab fill in all mandatory fields. If left empty, tickets won't be created in Freshdesk:

10. Remember to save the applied changes at the end.

The app will start scanning your account for video comments within next 15 minutes. 

Should you have any questions, please reach our support.