How to connect WhatsApp Web client to your FreshDesk

With our app, you can easily connect your smartphone to your FreshDesk using the WhatsApp Web feature. 

1. Open your profile page and copy the API key to the clipboard 

1. Install the OAPPS for WhatsApp Web application via FreshDesk Marketplace.
2. Open the application settings.
3. Paste the API key copied above to the Freshdesk API Key field and press Set API Key. 
4. Click Connect New WhatsApp number. And wait for the QR code; take your Smartphone, open the WhatsApp application, and scan the QR code using a “WhatsApp Web” main menu item.
   
5. The code should disappear from the screen – check your WA phone number has appeared in the Integrations list on the Connected WA numbers tab. 
6. Click Save button bellow

IMPORTANT

You must keep your smartphone online. Our app needs a smartphone connection to receive and send back messages. Please disable any energy-saving features so the Whatsapp application won't be sent to sleep mode by the smartphone operating system.