With our app, you can easily connect your smartphone to your FreshDesk using the WhatsApp Web feature.
- Open your profile page and copy the API key to the clipboard
- Install the OAPPS for WhatsApp Web application via FreshDesk Marketplace.
- Open the application settings.
- Paste the API key copied above to the Freshdesk API Key field and press Set API Key.
- Click Connect New WhatsApp number. And wait for the QR code; take your Smartphone, open the WhatsApp application, and scan the QR code using a “WhatsApp Web” main menu item.
- The code should disappear from the screen – check your WA phone number has appeared in the Integrations list on the Connected WA numbers tab.
- Click Save button bellow
You must keep your smartphone online. Our app needs a smartphone connection to receive and send back messages. Please disable any energy-saving features so the Whatsapp application won't be sent to sleep mode by the smartphone operating system.